• Bank-wide strategy development
• Cascaded departmental strategies and KPIs
• Rollout stream for a core banking implementation program
• Process re-engineering of core operations within the bank

Financial model development for an e-payment company encompassing ECC, JoMoPay, etc.

• Bank-wide strategy, roadmap & Initiatives
• Departmental strategies
• Cascade of KPIs/KRIs
• Target operating model
• Customer personas and experience
• Contact centre transformation

• Transformation assessment
• Full-fledged report to management regarding gaps and key recommendations.

• Full process re-engineering
• End-to-end policies
• Process flows & maps
• Authority matrix for the operational and support functions

• ERP requirements development and selection
• Rollout stream for a corporate banking implementation project

• Contact centre strategy & operating model
• Transform contact center to profit center through improving operations across several layers.

Market assessment and business model development for an eKYC solution for KSA utilizing blockchain technology.

• PMO, rollout and simulation management
• Core banking implementation program